FAQs

Custom Diamond Paintings products consist of canvas, 5D diamond drills, diamond painting pen, wax, and reference paper. To learn more about each individual product, check out the detailed specification on product page.

1. Open the box and check the diamond painting tool kits.

2. Refer to the color list on the canvas to find the corresponding diamond drill.

3. Apply a proper amount of wax to the diamond painting pen.

4. Stick the corresponding diamond drill.

5. Place the diamond drill onto the corresponding position of canvas.

6. After the painting is completed, use book or your hand to press the diamonds to ensure it's more firmly.

7. Frame your finished diamond art painting, and hang it on as wall decoration.

Sign into your account to check on the status of your order.  Your order number will be in the confirmation email we sent you.

Sorry but it’s only 1 promotional discount per order!

Add all of the items to your cart that have a promotion running and at checkout, you will see a section to enter in your code. Happy shopping!

Unfortunately we are unable to cancel orders once they are processed to customization design. This happens within 60 minutes from your order being placed to ensure that we can fulfill your order as quickly as possible. Once an order is placed, you can edit/cancel your order from your account portal on our website. If you we're unable to do this in time (60 minutes), your order will process and ship out!

We’ll have to place a special order just for you! Please email customdiamondpaintings6@gmail.com and we’ll take care of you.

This is governed by the state that you live in which is your responsibility to pay. Thanks for understanding!

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We’re so sorry to hear that your item was not in perfect condition! Let’s get this fixed for you right away. Please reach out to us customdiamondpaintings6@gmail.com. We'll take care of you!

We’re on it! After receiving your order, we will ship it within 1-2 business days.

Yes, we do!

All customs, duties, & taxes are your responsibility which are governed by the state & country you live in. A bill including these fees may be sent to you. Diydiamondpaintings.com does not cover these additional fees. Thanks for understanding!

We accepts secure payments by:

• Paypal
• Shop Pay
• Credit Cards: Visa, Mastercard, American Express, Union Pay
• Wallets: Google Pay, Apple Pay

Please reach out to customdiamondpaintings6@gmail.com and we will look into your order and assist you further.

1.     Custom products are not eligible for returns.

2.     For general products:

• Returns must be posted within 30 days upon receiving
  your order. Returns made after 30 days will not be accepted.
• All returns must be received in their original
  condition (unwashed, unworn, unaltered, and undamaged) with tags
  attached.

We don’t offer exchanges, but we provide refund option if the product defect was caused by our mistake.